Return Request

(for exchange or refund)

Please fill out the form below. Once we receive your request, we will email you an authorization number, instructions for sending your product back, and a mailing address.

First Name:

Last Name:

Email Address:

Order Number:

Item Number(s):

Type of Return:

If this is an exchange, please list the item(s) you would like, and you will be contacted by one of our pet lovers.

(Please be as specific as possible; use a comma to separate multiple items.)

Reason for Return and Any Other Comments
(Your comments will be read by caring pet lovers.)

Return Policy FAQ

If you are not satisfied with your Coastal Pet product you purchased on CoastalPet.com, you may request a refund or replacement product. Products must be returned, or an exchange requested within 60 days of purchase, with receipt or order number.

If you are unsatisfied with your product (wrong size, dissatisfied with color or pattern choice, etc.), you are responsible for paying return shipping costs. If the product is defective, Coastal Pet Products will issue a return shipping label.

If you want to exchange your product for another color or size, the replacement product will be sent once the unwanted product is received and processed.

If you are not satisfied with your Coastal Pet product, you may request a refund within 60 days of purchase.

Conditions:

Returns and exchanges must be initiated within 60 days of purchase, thereafter, all sales are final
All non-defective returns must be in original condition with original packaging
Original shipping charges are non-refundable, except in the case of defective products
Returns must be shipped with a prepaid shipping label; any return sent back with freight collect will be refused

Once the warehouse receives the returned merchandise, a refund is typically processed within 2-4 business days (Monday through Friday). Processing time may vary depending on daily return volume. When your return has been processed, we will send a confirmation to the email address on file with your original order.