When will I receive my shipment?

We ship on business days (Monday-Friday, excluding holidays). Orders are shipped from Alliance, Ohio within 2 days of the order being received. At this time, Expedited Shipping (1-Day Air and 2-Day Air) is not available.

Ground Shipping typically takes 1-5 business days from the date of shipment (for orders within the 48 contiguous United States). Residential ground shipments are delivered every day of the week.

For customers shipping to a PO Box, the order may need to be shipped via USPS. For this reason, expected delivery dates cannot be guaranteed.

Do you ship to my location?

Currently, we are only shipping products to the contiguous United States.

Note: We cannot change a shipping address on an order after it has shipped. If an order is returned because it couldn’t be received at the listed shipping address, we will accept the return but will not refund the shipping charges.

When will my order ship?

Most valid orders ship within two business days of the order being placed and if the order is placed before the shipping deadline.

We are highly confident of the inventory status of each item when you view a page. However, we do not reserve inventory being viewed or even placed in shopping carts, so we cannot guarantee an item’s availability until you have placed your order.

What is a valid order?

A valid order is for a valid item at a valid price, placed with a credit card with complete and verifiable address and other information.

If a product is in stock, is there any reason it will not ship within two business days?

Exceptions are very unusual, but for example, sometimes power outages and inclement weather may put us behind.

What can I do if I don’t feel you’ve lived up to the Coastal Promise or Quality Guarantee?

At Coastal Pet, we are committed to your satisfaction and proudly stand behind our products and quality controls. If you are not satisfied with your Coastal Pet product, you may request a refund or replacement product. Contact Us.