ORDER HELP

The Coastal Pet Promise:

At Coastal Pet, we are committed to your satisfaction and proudly stand behind our products and quality.

We carefully consider every element of a product's design from the time we think it up to the moment you bring it home to your pet. Things like rounding our leather collars for the comfort of longhaired pups and creating a patented slide for our collars to reduce slip are just a few of the ways we go the extra mile.

What's my order status?

Log in to your account and enter your order number to access information about your order. We also send you emails when there's an update on your order. If you have any questions, feel free to contact one of our customer service specialists by calling 800-515-7958.

How do you verify my identity?

In order to verify your identity, we may require the following information:

• Matching Billing Address: The billing address is the address where you receive your credit card statement. You must provide your billing address exactly as it is listed with the bank that issued your credit card. Additionally, your customer name – also known as the Cardholder Name – must appear exactly as your issuing bank has it on record.
• Matching Valid Phone Number: You must provide us with the number listed with your issuing bank. This must be a working number where you can be reached during our business hours.
• Valid Credit Card: We accept all major credit cards – Visa, American Express, MasterCard, and Discover -- so long as we can verify your address. Any difficulties with verification may delay order processing. For other Payment Methods.
• Valid Email Address: This ensures that we can contact you effectively.

How do you verify the information I provide?

We take two steps to protect the security of your credit card and your identity. We verify your information to protect your identity by ensuring that you are the person using your card. When a customer places an order, we go to great lengths to make sure that we have the correct cardholder information.

How do I know if I've entered the billing address correctly?

Enter your billing information exactly as it appears on your credit card statement. This includes your name, billing address, and your phone number. Remember, incomplete or incorrect information may slow order processing and hinder Immediate Shipment.

Do you charge sales tax?

We are required to collect sales tax on all orders shipped to Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin, and Wyoming. You will be charged the state and local sales tax rate for any orders shipped to these states.

To our customers in the state of Alabama: Seller has collected the simplified sellers use tax on transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010201486.

Are there any minor legal details that you're required to state here, to handle really unusual and extraordinary situations?

We reserve the right to refuse orders for any reason, including suspicion (not proof) of credit card fraud. Further, we reserve the right to disclose information identified as likely to be fraudulent to credit card companies, their investigators, and the proven cardholder. The Federal Trade Commission takes credit card fraud very seriously. We're confident you will appreciate these additional steps we take at our expense to ensure your identity and credit card remain secure and protected for your use and no one else's.

We reserve the right to request additional information such as the number on the back of the credit card or a faxed copy of your state ID and credit card.