If you are not satisfied with your Coastal Pet product you purchased on, you may request a refund or replacement product. Products must be returned, or an exchange requested within 60 days of purchase, with receipt or order number.

Request Return Authorization on an order or item you have received.

How do I return a product?

A return authorization number is required to return a product.

Please remember: you can return a product for any reason. Being honest about the reason will just help us process your exchange, replacement, or refund more quickly. We will respond to your request swiftly. You will receive a return authorization number, instructions for sending your product back, and an address for the return.

Request Return Authorization on an order or item you have received.

What is the return policy for orders placed with PayPal?

Due to system limitations, we are unable to facilitate exchanges for items purchased using PayPal. To exchange an item purchased using PayPal, simply return the original item to us, and we will issue your refund. You may then purchase the replacement item via a new order.

How are return shipping costs handled?

If you are unsatisfied with your product (wrong size, dissatisfied with color or pattern choice, etc.), you are responsible for paying return shipping costs. If the product is defective, Coastal Pet Products will issue a return shipping label.

I want to exchange my product, when will I receive replacement?

If you want to exchange your product for another color or size, the replacement product will be sent once the unwanted product is received and processed.

I want a refund, not an exchange

If you are not satisfied with your Coastal Pet product, you may request a refund within 60 days of purchase.


  • Returns and exchanges must be initiated within 60 days of purchase, thereafter, all sales are final
  • All non-defective returns must be in original condition with original packaging
  • Original shipping charges are non-refundable, except in the case of defective products
  • Returns must be shipped with a prepaid shipping label; any return sent back with freight collect will be refused

How long does it take to receive a refund?

Once the warehouse receives the returned merchandise, a refund is typically processed within 2-4 business days (Monday through Friday). Processing time may vary depending on daily return volume. When your return has been processed, we will send a confirmation to the email address on file with your original order.